Track your order – 👶 Serene Parents

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Track your order


Please use the tracking number in your Shipping confirmation email (for example AB123456789CD).

 

Frequently Asked Questions

For efficiency reasons, in case of tracking errors or delivery problems, please get your tracking number and contact the national carrier in your country directly.
The carrier is responsible for the delivery of the package and has all the necessary information to inform you exactly and instantly where your package is located.
Please contact us only in case of dispute with the carrier.

 

My order is "Delivered" on the tracking but I don't have it:

Please ask your caretaker or neighbours if they don't have it. You can also get your tracking number and contact the nearest post office to see if the package is there. This is often the case in this type of situation.

  

I only received 1 product out of the 3 articles in my order...:

It's totally normal! We sometimes ship products in different parcels.


We believe that children and youth are our most precious resources

We are a team of passionate parents specialised in helping young parents.

We produce quality products to make sure your kids grow in the best conditions possible.

We are committed to providing you with the best customer experience possible.