Frequently Answered Questions – Serene Parents

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Frequently Answered Questions


I want to cancel my order.

You can cancel your order if it was placed less than 24 hours ago by contacting us via the Contact page of our website.

 

Why are the shipping times longer than usual?

We rely on worldwide suppliers. We prefer having the best products and the best prices instead of reduced shipping times.

Don't worry! If your order should encounter a problem, we will let you know.

Our shipping times varies from 7 to 10 working days.

 

What happens if I don't receive my order?

If you still have not received your order after 7 weeks we will refund your order.


For efficiency reasons, in case of tracking errors or delivery problems, please get your tracking number and contact the national carrier in your country directly.
The carrier is responsible for the delivery of the package and has all the necessary information to inform you exactly and instantly where your package is located.
Please contact us only in case of dispute with the carrier.

 

I only received 1 product out of the 3 articles in my order...

It's totally normal! We sometimes ship products in different parcels.


We believe that children and youth are our most precious resources

We are a team of passionate parents specialised in helping young parents.

We produce quality products to make sure your kids grow in the best conditions possible.

We are committed to providing you with the best customer experience possible.

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